Privacy Policy Page

Privacy Policy

Medilife Online Pharmacy is committed to protecting your personal and sensitive health data.

Information We Collect

Personal Identity Data: Name, contact number, delivery address, and email.
Medical & Prescription Data: Uploaded prescriptions, doctor details, and health history needed for pharmacy verification.
Technical Data: IP address, browser type, and cookies used to improve navigation and user experience.

How We Use Your Information

To verify, process, and deliver your pharmaceutical and wellness orders.
To comply with legal requirements set by UAE Health Authorities (DHA/MOHAP).
We never sell, trade, or rent your personal or medical data to third parties.

Data Security

All medical uploads and financial transactions are encrypted using High-Grade 256-bit SSL technology. Data access is restricted strictly to licensed healthcare staff involved in your care.

About Medilife Online Pharmacy

At Medilife Online Pharmacy, we are committed to making healthcare more accessible across the UAE by offering a trusted destination for prescription medicines, over-the-counter healthcare products, vitamins, supplements, beauty essentials, personal care, mother & baby products, home medical devices, sports nutrition, and wellness solutions.

Our mission is to combine licensed pharmaceutical expertise with fast, reliable delivery and exceptional customer service, helping individuals and families access genuine healthcare products from the comfort of their homes. Every order is handled with care, ensuring authenticity, quality, and compliance with UAE healthcare regulations. Whether you're managing a chronic condition, looking after your family's wellbeing, or investing in preventive healthcare, Medilife Online Pharmacy is your trusted healthcare partner.

Is Medilife Pharmacy a licensed pharmacy in the UAE?
Yes. Medilife Pharmacy is a licensed online pharmacy operating in Dubai, UAE, under DHA license number 3489733 . All medicines are sourced through authorized suppliers in compliance with UAE healthcare regulations.

Do I need a prescription to order medicine?
Prescription medicines require a valid prescription, which can be uploaded during checkout. Over-the-counter products, vitamins, supplements, and personal care items can be ordered without a prescription.

What areas in the UAE do you deliver to?
We deliver across Dubai, Sharjah, Abu Dhabi. Standard delivery typically takes one day

Are the products genuine?
Yes. All products sold on Medilife Pharmacy are sourced from authorized distributors and manufacturers, ensuring authenticity and compliance with UAE health regulations.

How can I contact Medilife Pharmacy?
You can reach us at 800MEDILIFE, email support@medilifeonlinepharmacy.ae, or visit our store at Building Material Mall, Warsan Third, Warsan 3, Dubai.